Frequently Asked Questions

What do I need to hire a bouncy castle or other inflatable?
1. A level patch of low grass or smooth paved area large enough to site it.
2. 240v power supplies within 50m reach.
3. The booking fee!

Which equipment will fit in my garden?
We need a main grassy area (or suitable flat, smooth tarmac or paved area) with sufficient space around it free from obstacles, i.e. trees and shrubs, fences, steps, walls, etc. The obstacles must not be too close as they may cause damage or be a danger for those using the equipment. We supply a range of bouncy castles that are suitable for most gardens as well as indoor hire, for example: Typically a 16’x16’ castle is used for children up to the age of 14 years old, with a border of at least 30cm wide all around the castle, so ideally a space of 18’x19’ would be required in this instance.

Can I have the castle indoors?
Yes, all of our 12ft x 13ft castles are suitable for indoor hire, i.e., Community/Church Halls, Leisure Centers, etc. and generally depending on lighting/ceiling mounted fanes etc, the minimum ceiling height is 9ft 5inches.

What if I don't have a ower supply close enough?
We can provide extension leads up to 50mtrs.

Are your castles suitable for use by adults?
We Do Not Have Any Castles Suitable For Adults.

How do you define an "Adult"?
Anyone over the age of 14 should not use our castles. An adult castle is built differently to accommodate extra size and weight and for more durability.

What Notice do I need to give to book?
It’s best to book as early as possible to avoid disappointment. If another company lets you down on the day of hire, you can try booking last minute and if we have anything available we’ll do our best to fit you in.

How can I book a bouncy castle?
The easiest way to book by using our online system or by telephone or email. If you whish to discuss your requirements in detail or any special needs please call us.. We will then send you a Booking Confirmation so you will have in writing from us all the details of your booking as you have specified.

How can I pay?
Payment is required upon delivery of the bouncy castle; it can be either cash or cheque accompanied by a valid cheque guarantee card.

Is there a cancellation charge?
No, you can cancel bookings at any time before the day of hire without penalty.

Do I have to pay a deposit?
We require no deposit prior to delivery. Payment should be made on the day prior to setting up. We do however charge a cleaning deposit of £20.00 to ensure that the units are always kept clean. This deposit is refunded in full when the units are found to be clean and in good order upon collection. All payments in connection with the hire are to be made at the time of delivery.

How does the cleaning deposit work?
The cleaning deposit of £20.00 shall be taken on delivery and can be in the form of cash or a separate cheque that will be refunded in full when the units are found to be clean and in good order upon collection.

What preparation is needed before you arrive?
Please ensure that paths and access to the site is free of obstacles. Please remove any overhanging branches, clothing lines etc. before our arrival. We will also need access to a suitable electricity power point.

What sort of surface do you need for the castle?
Castles situated outdoors need to be on a reasonably flat grassy area so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess etc. Please let us know if the ground is hard standing such as a patio area or concrete so we can take extra measures as not to damage the unit and provide more safety mats and provide sandbags to secure the unit where pegs cannot be used. If you are unsure we can visit the site to assess its suitability. We do this free of charge.

How is the inflatable secured to the ground?
Pegs are usually used to secure the inflatable - however if on a hard surface such as concrete then sandbags can be used. Please advise us if this is the case. If in doubt about the set up area then please contact us.

What about indoors?
All of our units are suitable for indoor hire (height pending). We use sandbags to secure the unit in this case. Indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tends to come with hall hire.

What happens if it rains on the day of a hire?
Most of our inflatables come with rain covers but if you still decide to cancel due to weather then please let us know as soon as possible preferably before 9am. You will not be charged for making the decision. It may also be necessary for us to cancel for the sake of safety if extreme weather is paramount - such as relentless rain or high winds. We will always supply a castle wherever possible.

What happens if it rains during a hire?
All of our units are operated with RCD circuit breakers fitted to the fans, and also have weatherproof connectors for external use (the plug to the mains must be indoors). Most of our castles come with shower covers, but it is recommended that you stop use if the rain becomes heavy, as the castle can become slippery when wet. This can be dried with a towel.

How does the inflatable operate?
All of our units run on electric fans. The blowers must be kept switched on at all times the castle is on hire. Failure to do this will result in the castle deflating.

How much does the castle cost for me to run?
On average electric costs £1 for every 2 hours.

Can I keep the castle overnight?
No we do not provide a over night service..

How many children are allowed on the inflatable at a time?
It all depends on the age and size of the children and what they are doing. Some are more boisterous than others. As a general rule there should be enough space for each child to jump safely with enough room as not to bounce into others or fall off the unit itself. A responsible adult should always supervise and common sense must prevail.

Can you provide supervision for the duration of hire?
Yes, for an extra charge, we can provide a supervisor (first aid qualified) to manage the inflatable for the hire term. Contact us for details.

How can I be sure that you won't let me down?
We are a family business and pride ourselves on our strong reputation which we have built over a number of years. Your recommendation is key to our future success. Many of our customers come back to us year after year. We will confirm your booking in writing and you can be assured we will not let you down on the day Obviously like everyone else we are susceptible to events beyond our control like traffic delays & accidents (even if we are not directly involved) but thankfully we have never been affected to any degree with these issues.

What happens if there is a problem with the bouncy castle?
It is unlikely you will encounter any problems as our equipment is regularly serviced and well maintained. Providing the equipment is used in accordance with the Terms and Conditions then there should be no problems, however should any difficulty arise you should contact us immediately so that we can come out as soon as possible to rectify the problem.

 

PLEASE NOTE
Adults are not allowed on the children’s' inflatables. Nor are pets, silly string, party poppers or chewing gum. Any damage caused to any of the equipment whilst in your care shall be charged accordingly.

Should you have any further questions please feel contact us by mobile: 07515 284 930
or email: hires@knights-castles.com